We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.
If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who has overall responsibility for your work, or if applicable, their responsible Partner.
If you do not wish to refer your complaint to that person, or you are not satisfied with that person's response to your complaint, you may refer your complaint to Sheryll Carey, who is our General Manager.
Sheryll may be contacted as follows:
by letter at PO Box 5966, Auckland, New Zealand;
by email at email@example.com
by telephoning her on (09) 309 2500.
The Law Society operates the Lawyers Complaints Service and you are able to make a complaint to that service. To do so, phone 0800 261 801 and you will be connected to the nearest Complaints Service Office, which can provide information and advice about making a complaint.